Analyzing Potential Leads Data to Improve Marketing Strategies

Authors

  • Sarvesh Patil Student, Department of Computer Sciences, Vishwaniketan's Institute of Management Entrepreneurship and Engineering Technology (ViMEET), Kumbhivali, Maharashtra, India
  • Sambhaji Telang Student, Department of Computer Sciences, Vishwaniketan's Institute of Management Entrepreneurship and Engineering Technology (ViMEET), Kumbhivali, Maharashtra, India
  • Amruta Chatale Student, Department of Computer Sciences, Vishwaniketan's Institute of Management Entrepreneurship and Engineering Technology (ViMEET), Kumbhivali, Maharashtra, India
  • Pratiksha Patil Student, Department of Computer Sciences, Vishwaniketan's Institute of Management Entrepreneurship and Engineering Technology (ViMEET), Kumbhivali, Maharashtra, India
  • Prajakta Jadhav Assistant Professor, Department of Computer Sciences, Vishwaniketan's Institute of Management Entrepreneurship and Engineering Technology (ViMEET), Kumbhivali, Maharashtra, India

Keywords:

Data science, Machine learning, Supervised learning, leads score analysis, prediction, Logistic regression

Abstract

To develop a lead scoring model using multiple machine learning models and create a user-friendly web application, the first step is to clearly define the problem and collect relevant data from various sources such as CRM, website, social media, email campaigns, etc. After cleaning and pre-processing the data, identify the essential features that can affect the lead score and split the data into training and testing sets. Next, select a number of machine learning models to train, evaluating their performance based on accuracy, precision, recall, and F1 score. Examples include decision trees, logistic regression, gradient boosting, random forests, and neural networks. After determining the best-performing model, optimize its hyperparameters to further improve its performance. Deploy the model as a web application utilizing a web framework like Flask or Django and test it for accuracy. Finally, continuously monitor the model's performance, gather feedback from users, and enhance it by adding new features, fine-tuning hyperparameters, and optimizing the user interface.

References

Bennardo Y, Leray P. Customer relationship management and small data—Application of Bayesian network elicitation techniques for building a lead scoring model. In2017 IEEE/ACS 14th International Conference on Computer Systems and Applications (AICCSA) 2017 Oct 30 (pp. 251–255). IEEE.

Grdodian G, Reach Marketing New York, United States. The fundamentals of lead scoring for the B2B marketplace. 2018. Available from: https://www.reachmarketing.com/wp-content/uploads/2016/02/Lead_Scoring.pdf

D’Haen J, Van den Poel D, Thorleuchter D, Benoit DF. Integrating expert knowledge and multilingual web crawling data in a lead qualification system. Decis Support Syst. 2016 Feb 1; 82: 69–78.

Banerjee S, Bhardwaj P. Aligning marketing and sales in multi-channel marketing: Compensation design for online lead generation and offline sales conversion. J Bus Res. 2019 Dec 1; 105: 293–305.

Brynjolfsson E, McElheran K. The rapid adoption of data-driven decision-making. Am Econ Rev. 2016 May 1; 106(5): 133–9.

Shmueli G, Koppius OR. Predictive analytics in information systems research. MIS Quart. Sep 2011; 35(3): 553–572. DOI:10.2139/ssrn.1606674.

Artun O, Levin D. Predictive marketing: Easy ways every marketer can use customer analytics and big data. John Wiley & Sons; 2015 Aug 24.

Järvinen J, Taiminen H. Harnessing marketing automation for B2B content marketing. Ind Mark Manag. 2016 Apr 1; 54: 164–75.

Lin WK, Lin SJ, Yang TN. Integrated business prestige and artificial intelligence for corporate decision making in dynamic environments. Cybern Syst. 2017 May 19; 48(4): 303–24.

Pan CL, Bai X, Li F, Zhang D, Chen H, Lai Q. How Business Intelligence Enables E-commerce: Breaking the Traditional E-commerce Mode and Driving the Transformation of Digital Economy. In2021 2nd International Conference on E-Commerce and Internet Technology (ECIT) 2021 Mar 5 (pp. 26–30). IEEE.

Algi A. Consumer trust and intention to buy in Indonesia instagram stores. In2018 3rd International Conference on Information Technology, Information System and Electrical Engineering (ICITISEE) 2018 Nov 13 (pp. 199–203). IEEE.

Adam MB. Improving complex sale cycles and performance by using machine learning and predictive analytics to understand the customer journey (Doctoral dissertation, Massachusetts Institute of Technology). 2018.

Nygård R, Mezei J. Automating lead scoring with machine learning: An experimental study. 2020.

Verma C, Tarawneh AS, Illes Z, Stoffova V, Dahiya S. Gender prediction of the European school’s teachers using machine learning: Preliminary results. In2018 IEEE 8th International Advance Computing Conference (IACC) 2018 Dec 14 (pp. 213–220). IEEE.

Prasad KV, Anjaneyulu GV. A Comparative Analysis of Support Vector Machines & Logistic Regression for Propensity Based Response Modeling. Int J Bus Anal Intell. 2015 Apr; 3(1): 7.

Mortensen S, Christison M, Li B, Zhu A, Venkatesan R. Predicting and defining B2B sales success with machine learning. In2019 Systems and Information Engineering Design Symposium (SIEDS) 2019 Apr 26 (pp. 1–5). IEEE.

Zhang Y. Prediction of Customer Propensity Based on Machine Learning. In2021 Asia-Pacific Conference on Communications Technology and Computer Science (ACCTCS) 2021 Jan 22 (pp. 5–9). IEEE.

Published

2023-06-27

How to Cite

1.
Patil S, Telang S, Chatale A, Patil P, Jadhav P. Analyzing Potential Leads Data to Improve Marketing Strategies. ECFT [Internet]. 2023 Jun. 27 [cited 2025 Mar. 21];10(2):18-25. Available from: https://stmcomputers.stmjournals.com/index.php/ECFT/article/view/503